Please read the Privacy Policy (below) for the website [Sandamela.health]
Introduction
Sandamela Inc. ("we", "us", or "our") operates the website sandamela.health (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or interact with us through our services.
Information We Collect
We collect the following information about you:
Personal Information:
Information you provide directly: When you contact us, create an account, or use our services, you may provide us with personal information such as your name, email address, phone number, address, date of birth, medical history, and other health information.
Information collected automatically: When you visit our Site, we may collect certain information automatically, including your IP address, browser type, operating system, referring/exit pages, and date/time stamps.
How We Use Your Information
We use your information for the following purposes:
To provide and improve our services: We use your information to provide you with the services you request, including appointment scheduling, communication with our practice, and access to patient portals.
To communicate with you: We use your information to send you important updates, reminders, and other communications related to your appointments, health information, and our services.
To personalize your experience: We may use your information to personalize your experience on our Site and provide you with relevant content and offers.
To analyze and improve our services: We use your information to analyze the use of our Site and services, identify trends, and improve our offerings.
To comply with legal obligations: We may use your information to comply with applicable laws and regulations, including those related to healthcare and privacy.
Sharing Your Information
We may share your information with:
Third-party service providers: We may share your information with third-party service providers who help us operate our Site and provide our services, such as payment processors, data analytics providers, and customer support providers.
Healthcare providers: We may share your information with other healthcare providers involved in your care, such as specialists, labs, and pharmacies.
Law enforcement: We may disclose your information to law enforcement agencies if required by law or to protect the safety of others.
Your Privacy Rights
You have certain rights regarding your personal information, including the right to:
Access: You have the right to access your personal information that we hold.
Correction: You have the right to request correction of any inaccurate or incomplete information we hold about you.
Erasure: You have the right to request erasure of your personal information, subject to certain exceptions.
Restriction: You have the right to request restriction of processing your personal information, subject to certain exceptions.
Portability: You have the right to receive your personal information in a portable format.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or online service is completely secure, and we cannot guarantee the security of your information.
Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
This Privacy Policy shall be governed and construed in accordance with the laws of the Republic of South Africa.
Complaints
If you have any complaints regarding our handling of your personal information, please contact us using the details provided above. You also have the right to lodge a complaint with the Information Regulator of South Africa.